Terms & Conditions

1. General Information

Welcome to ELWEAR. By accessing and using our website, you agree to comply with the following Terms & Conditions.
ELWEAR reserves the right to update or modify these terms at any time without prior notice.

2. Product Information

We strive to ensure all product descriptions, pricing, and images are accurate. However:

  • Colors may slightly differ due to screen settings
  • Product measurements may vary slightly
  • Availability is subject to stock conditions

ELWEAR reserves the right to discontinue products without notice.

3. Pricing & Payment

All prices are listed in Indonesian Rupiah (IDR) unless stated otherwise.
Payments can be made through:
Bank Transfer
CIMB NIAGA
Name: PT. Ocean Mutiara Indonesia
Account Number: 860022843500
(Please contact Customer Service for payment information)
Customers are required to contact our Customer Service via WhatsApp for:

  • Product orders
  • Shipping cost information
  • Payment confirmation
  • Order assistance

WhatsApp Customer Service:
+62 821-4790-2621

4. Shipping Policy

Orders are processed within 1–3 business days after payment confirmation.
Shipping duration depends on destination and courier services.
ELWEAR is not responsible for delays caused by:

  • Courier services
  • Customs processes
  • Natural disasters
  • Public holidays
5. Exchange & Return Policy

Exchange requests are only accepted for:

  • Defective products
  • Incorrect items
  • Size issues (subject to stock availability)

Conditions:

  • Request submitted within 3 days after receiving item
  • Product remains unused and unwashed
  • Original tags and packaging remain intact

Items purchased during sale or promotional events may not be eligible for exchange or return.

6. Intellectual Property

All content on this website, including:

  • Logos
  • Designs
  • Images
  • Product names
  • Campaign visuals
  • Written content

belongs exclusively to ELWEAR and may not be copied, reproduced, or distributed without written permission.

7. Privacy Policy

Customer information submitted through the website will be kept confidential and used solely for:

  • Order processing
  • Customer communication
  • Marketing updates (with customer consent)

ELWEAR will never sell or distribute customer personal information to third parties.

8. Limitation of Liability

ELWEAR shall not be held responsible for:

  • Indirect damages
  • Delivery delays outside our control
  • Misuse of products
  • Technical website interruptions
9. Contact Information

For customer support and inquiries:
Email: elwear.co@gmail.com
Instagram: @elwear.official
WhatsApp: +62 821-4790-2621
Thank you for choosing ELWEAR.
WEAR YOUR CONFIDENCE